Your choice between a mortgage broker and bank can substantially affect your home loan terms. Most people head straight to their bank to get a mortgage because it seems easier. But this common approach might not get you the best deal. A mortgage loan broker can negotiate interest rates and loan terms with lenders on your behalf. They often find better deals than you’d discover on your own.
A mortgage broker works as your go-between with banks and other lenders to set up your home loan. Banks can only offer their own products, while mortgage brokers have access to thousands of loan options from multiple lenders. The law requires brokers to protect your interests. They keep track of your interest rate and let you know about money-saving refinancing opportunities. This brings up a key question: should you use a mortgage broker? Let’s look at these two paths to homeownership and see why a mortgage broker might be your secret weapon for landing a better home loan.
Mortgage broker vs bank: What’s the real difference?
The key differences between a mortgage broker vs bank make a significant impact when you’re looking for a home loan. These differences can shape your long-term financial future as a property owner.
What does a mortgage broker do?
A mortgage broker works as your personal loan-shopping expert. Their main job is to match you with the right loan options from lenders of all types. They work independently and represent your interests rather than any specific financial institution.
Unlike bank staff, mortgage brokers look at loans from dozens of lenders, including major banks, credit unions, and specialised lenders you might miss. On top of that, they take care of the paperwork and talk to potential lenders on your behalf. This makes the whole process much easier to handle.

Your financial wellbeing comes first for mortgage brokers. They must follow a “best interests duty” by law, which means they have to put your needs ahead of their profits. This legal protection isn’t always there when you apply directly through a bank.
How banks offer home loans
The story changes when you walk into a bank. You’ll only see what that one bank has to offer. Their loan officers want to help, but they end up working for the bank’s interests first.
Banks create standard loan packages that work for broad groups of borrowers. You might find competitive rates, especially with straightforward applications. The downside? Less flexibility compared to specialised lenders.
Most banks stick to strict lending rules. Your application might hit a wall if you’re self-employed or have an unusual income pattern, whatever your actual financial stability might be.
Why this choice matters for your loan outcome
The path you choose affects more than just your interest rate. Here’s what changes:
- Range of options: Brokers show you products from many lenders, while banks stick to their own
- Approval likelihood: Brokers know which lenders work better with different financial situations
- Long-term support: Brokers often stay in touch throughout your loan term
Brokers can often find better rates than you would on your own. They spot loan features that fit your needs perfectly, like offset accounts or redraw facilities that banks might not mention upfront.
This mortgage broker vs bank choice isn’t just about making things easier. It’s about getting the best deal on what might be your biggest purchase ever.
Key benefits of using a mortgage broker
Working with a mortgage broker can change how your property buying experience turns out. These professionals do more than just connect you with lenders. They bring several unique benefits that you won’t find at regular banks.
Access to more lenders and loan options
Mortgage brokers build relationships with many financial institutions. This gives you access to hundreds of loan products from dozens of lenders. Your options go beyond major banks to include boutique and wholesale lenders that don’t usually advertise to regular property buyers. Some lenders work only with brokers, which means you can’t get their products directly. The wider marketplace creates competition for your business and could lead to better terms.
Tailored advice based on your situation
Bank representatives must promote their own products. Mortgage brokers take a comprehensive view of your finances instead. They learn about your financial goals first, then suggest loan types that match your specific needs and long-term plans. Your broker looks at the entire loan lifecycle and studies all fees, terms and conditions. This helps ensure you don’t overpay throughout your loan term. The personalised approach prevents financial stress by matching you with a suitable loan rather than pushing your borrowing limits.
Help with complex financial profiles
Mortgage brokers shine when dealing with non-standard financial situations. Their services benefit self-employed applicants, high-net-worth individuals, and people with special borrowing needs. They can direct you through complex requirements that bank staff might find problematic, especially with trusts, SMSFs or corporate entities. Brokers can also recommend ways to boost your credit score or unite existing debts to increase your borrowing power.
Support throughout the loan process
Brokers manage all the paperwork from your first application through settlement and beyond. They work with solicitors and talk to lenders on your behalf. This detailed service continues after settlement with regular loan reviews to keep your mortgage competitive as markets change. They help plan your future property goals and maintain a long-term relationship that focuses on your changing financial needs.
Costs and commissions: Is a mortgage broker worth it?
A significant part of choosing a mortgage broker is knowing how they get paid and whether they give you better value than going directly to banks.

How mortgage brokers get paid
Mortgage brokers make money through lender commissions. They get two types of payments: upfront and trail commissions. The upfront commission comes to about 0.65-0.70% of your loan amount when your loan settles. They also receive trail commissions each year at around 0.15% of your remaining loan balance.
It’s worth mentioning that lenders can take back the upfront commission if you end your loan within 18-24 months after settlement. This setup naturally pushes brokers to find you loans that are right for your situation.
Do brokers charge you directly?
Most Australian mortgage brokers won’t ask you to pay any fees. Research shows that 85% of brokerages don’t charge their customers upfront fees. All the same, some brokers might charge you directly in these cases:
- Small loans where they’d earn minimal commission
- Complex loans that need extra work
- When they work on a fee-for-service basis instead of commissions
Comparing total loan costs: broker vs bank
Using a broker doesn’t usually cost you more money. You’ll find similar interest rates and standard fees for loan products, whether you go through a broker or straight to a lender. Since January 2021, mortgage brokers must follow a “Best Interests Duty” by law, which means they have to put your financial interests first.
The real savings don’t come from avoiding broker fees (since borrowers rarely pay them). Instead, you save by getting access to better loan products from multiple lenders that might have lower rates or better terms than your bank can offer.
How to choose the right mortgage broker
You need to think over several important factors when choosing a qualified mortgage broker who matches your needs.
Check licencing and qualifications
Start by checking if the broker has proper licencing through ASIC’s Professional Registers. You can search either the Credit Representative or Credit Licensee lists. Every legitimate broker needs an Australian Credit Licence or must work under someone who has one. The broker should have a Certificate IV in Finance and Mortgage Broking at minimum. Many good brokers have gone further and earned their Diploma. Their membership with the MFAA or FBAA shows their steadfast dedication to industry standards.
Ask about lender panel and commissions
Your mortgage broker’s value depends on their lender relationships. Ask them about their network of lenders and the types they deal with. Most brokers partner with about 23 different lenders but regularly do business with around 8 of them. You should definitely ask if they work with non-bank lenders since these often offer more flexible lending terms. Be direct and ask how they make their commissions and if some lenders pay them more than others.

Understand their process and communication style
The broker’s communication style will affect your entire experience. Watch how well they explain complex ideas before you make your choice. A good broker uses plain language for technical terms and quickly responds when you have questions. Ask them to walk you through their complete process from application to settlement and what happens after.
Conclusion
The choice between a mortgage broker and a bank is one of the biggest decisions you’ll make while looking for a home loan. This piece shows how mortgage brokers have several advantages that banks just can’t match. Brokers can access hundreds of loan products from dozens of lenders. This gives them a clear edge over banks that only offer their own limited options.
The legal “best interests duty” that applies to brokers gives borrowers extra protection. This rule means they must put your financial wellbeing first rather than just making a sale. Bank representatives, on the other hand, work to serve their employer’s interests.
Brokers are particularly good at handling complex financial situations. People who are self-employed, have high net worth, or need unique borrowing solutions often get better results with brokers than banks. They also provide valuable support throughout your loan term, which goes beyond the original settlement.
Don’t let cost concerns stop you from working with a broker. Most brokers don’t charge borrowers any direct fees. They earn their commission from lenders after placing your loan. You won’t pay anything extra compared to going straight to a bank.
A good mortgage broker will be your guide in the complex world of property finance. While banks play their role in lending, a qualified broker can often get you better terms and make the whole process less stressful. Take time to think about which option fits your financial situation and property goals before you decide.
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